Attero has processed the Netherlands' waste for over 90 years — 21 operational sites, more than 800 workers, 3.5 million tonnes a year turned into energy and raw materials. Safety incidents in that work are real: fires from gas forming in the waste put employees and neighbouring sites at risk.
Attero already understood the need and had built its own Incident Reporting System (IRS). It worked — but it had one structural flaw: it only ran on desktop computers. Most of the workforce is out in the field, so they couldn't report in real time. When something happened, they had to go back to the office to log it.
By the time they got there, detail was lost. Management was getting insufficient data, often incomplete — because so much simply got forgotten on the walk back. There was a gap between what was happening on-site and what was being recorded inside the office.
Attero's safety leaders went looking for a mobile system that let workers report an event anywhere, the moment it happened, and push it to the office immediately. They found Capptions — and what stood out first was exactly that: report on the spot, from a smartphone, with photos and attachments, no trip back required.
Because workers already knew the internal “IRS” name, Attero rebranded the Capptions app to match its logo and colours — IRS 2.0. The familiarity made adoption stick: today over 1,000 Attero employees and contractors use their custom version of Capptions, including for checking the partner-owned waste trucks arriving at each sorting site.
What changed