Van der Ende Steel Protectors Group does maintenance on industrial assets — for its own operations and for the clients it works for. Every inspection used to end the same way: a paper form, filled out in the field, that wouldn't reach the office — or get acted on — for days.
The situation before we started to use digital tools was that we did any kind of registration on paper forms.
Ilja BangmaHSEQ Manager, Van der Ende Steel Protectors Group
Moving to Capptions wasn't a straight swap of paper for a screen. Ilja was explicit that a literal digital copy of the same paper workflow wouldn't have delivered the value:
You have the tendency to just make a direct translation from your paperwork to a digital version of your paperwork, but if you do that, you're not getting the full benefit.
Ilja BangmaHSEQ Manager, Van der Ende Steel Protectors Group
Since adopting Capptions, the number of registrations Van der Ende logs has roughly doubled year over year — not because inspectors are doing more work, but because the system removed the friction that made frequent reporting a hassle:
Capptions really helps us to save time and work more efficiently, because it's all digital. I don't have to wait for reports to come in, they come in automatically. Do the work once, and then never again.
Ilja BangmaHSEQ Manager, Van der Ende Steel Protectors Group
Because Van der Ende's work spans both its own operations and client sites with their own requirements, flexibility mattered as much as speed — the same platform had to adapt to different workflows depending on who they were working for that week.
What changed
In short, I'd describe Capptions as flexible and adaptive.
Ilja BangmaHSEQ Manager, Van der Ende Steel Protectors Group