This Cookie Policy explains the cookies and similar technologies (local storage, session storage, pixels) used on capptions.com, support.capptions.com, and inside the Capptions products.
- Version: 2026.1
- Last updated: 25 May 2026
1. What we use
| Category | Purpose | Examples | Retention | Consent needed |
|---|---|---|---|---|
| Strictly necessary | Authentication, session, security, load-balancing | sb-access-token, sb-refresh-token, CSRF tokens |
Session or up to 7 days | No (Art. 5(3) ePrivacy exemption) |
| Functional | Remembering UI preferences (language, sidebar state) | kb-lang, kb-sidebar |
12 months | No |
| Analytics | Aggregated usage statistics to improve the product | Self-hosted analytics on analytics.capptions.com |
13 months | Yes |
| Marketing | Measuring effectiveness of campaigns on capptions.com | HubSpot cookies (__hssc, __hstc, hubspotutk) |
Up to 13 months | Yes |
We do not use third-party advertising cookies, behavioural ad networks, or cross-site trackers.
2. Your choices
- On first visit to capptions.com you see a consent banner for analytics and marketing cookies. You can accept, reject or configure per category.
- You can change your choice at any time via “Cookie settings” in the footer.
- Inside the products, only strictly necessary and functional cookies are set.
3. Do Not Track and Global Privacy Control
We honour the Global Privacy Control (GPC) signal sent by your browser: when GPC is enabled we treat it as a refusal of non-essential cookies for that session.
4. Contact
Questions: privacy@capptions.com.